Support
Something not working? Tell us.
Most questions are answered below. If yours is not, email us and a person will read it.
How to reach us
General support
Bugs, billing, account trouble, or anything the FAQ below does not cover.
Privacy and data requests
Export and deletion are self-service in Settings. Use this address for anything else covered by thePrivacy Policy.
Security reports
Please include steps to reproduce. Good-faith reports are welcome and we will not pursue researchers who act responsibly.
When you write in, telling us your account email, the platform (web, iOS, or Android), and roughly when the problem happened saves a round trip.
Common questions
I cannot log in
Use the "Forgot password" link on the login page to send yourself a reset. If the reset email does not arrive within a few minutes, check spam, then email us and we will look up the account.
How do I export everything?
Settings has a full account export. It produces a machine-readable file covering every module you use, not a screenshot of a dashboard.
How do I delete my account?
Settings has account deletion. It is a real deletion rather than a deactivation. If you also hold a paid subscription, cancel it first or it will keep billing through your app store.
How do I cancel a subscription?
If you subscribed on the web, cancel from Settings. If you subscribed through the App Store or Google Play, cancel through that store, because only the store can stop its own billing.
The mobile app and the web app disagree
Pull to refresh on mobile, or reload the web app. If a record is still missing on one side after that, send us the approximate time you created it and which module it was in.
A connected service stopped syncing
Connections expire when the provider revokes a token, which usually follows a password change on their side. Disconnect and reconnect it from Settings.
Help inside the app
Life Orchestrator ships its documentation inside the product, and the creature companion's Helper mode is grounded in it. Ask where something lives and it will take you there rather than describing a menu path.